Effective Date: 01/09/2025
At Pipe Stream AI, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect
- Personal Data: Names, emails, phone numbers, business details.
- Communication Data: Calls, call recordings, SMS, emails, WhatsApp messages processed through our AI systems.
- Calendar/CRM Data: Appointment info, availability, and CRM data (e.g. GoHighLevel, HubSpot, Pipedrive).
- Cookies/Tracking: We use cookies and analytics tools (e.g. GA4, Plausible) to track site usage.
How We Use Data
- Provide AI receptionist, appointment setter, workflows, and ad management services.
- Qualify and route leads, schedule appointments, send reminders, and optimize campaigns.
- Store and analyze call recordings, transcripts, and follow-up logs.
- Improve service delivery and create reports for clients.
Legal Bases (GDPR/CCPA/Other)
- Consent (e.g., for SMS/email outreach).
- Contract (fulfilling our services for you).
- Legitimate Interest (analytics, fraud prevention).
Data Sharing
- With trusted vendors (e.g., Vapi, GoHighLevel, Make.com, ad platforms) strictly for service delivery.
- Never sold to third parties.
Call Recording Notice
Calls may be recorded and transcribed. Clients are responsible for obtaining caller consent as required under applicable state or country law.
Cookies & Tracking
You can manage or block cookies in your browser. A cookie consent banner will appear for first-time visitors (required under GDPR/CPRA).
Data Retention
We retain personal data only as long as necessary for service delivery or legal obligations.
HIPAA Disclaimer
Pipe Stream AI is not HIPAA compliant unless specifically contracted with HIPAA-safe systems. Clients in healthcare industries must not transmit protected health information unless confirmed.
Your Rights
You may request to access, correct, delete, or opt out of data sharing at any time. California residents may exercise their rights under CCPA/CPRA, including the right to opt out of sale/sharing of personal data.
Contact
For questions, requests, or complaints, email Support@pipestreamai.com.
